Grow your business with VirtualEdge AI by FlowMajik
Unleash the power of conversation with VirtualEdge AI – your all-in-one AI-powered assistant! Seamlessly melding cutting-edge AI Voice Agents with intuitive Conversation AI Bots, VirtualEdge AI is the game-changer your business needs.
Be Where Your Customers Are
Omnichannel Customer Support
VirtualEdge AI integrates seamlessly across SMS, Facebook Messenger, Instagram Direct Messages, Google Business Profile Chat, WhatsApp and web-based chat. It provides instant, consistent responses to customer queries and escalates complex issues to human agents when needed.
Unify, Automate, and Elevate Customer Experiences Across Every Channel
VirtualEdge AI transforms customer support by unifying interactions across multiple digital platforms, leveraging advanced AI to deliver instant resolutions and seamless transitions to human agents. Designed for businesses seeking to eliminate communication silos, reduce operational costs, and scale support effortlessly, our solution ensures consistent, high-quality service across every touchpoint.
Integrated Platforms
Connect with customers on their preferred channels
Social & Messaging Apps: WhatsApp, Facebook Messenger, Instagram Direct Messages
SMS/Text Messaging: Engage customers via traditional texting with modern automation
Web Chat: Embedded live chat for websites with customizable widgets
Google Business Profile Chat: Capture local customers directly from Google Search and Maps
AI-Powered Instant Responses
24/7 Automated Support: Natural Language Processing (NLP) understands and resolves queries in real-time.
Industry-Specific Templates: Pre-trained models for retail, healthcare, SaaS, hospitality, and more.
Context-Aware Conversations: Maintains context when customers switch channels (e.g., starting on SMS and moving to web chat).
Smart Escalation Management
Automated Routing: Directs complex issues to the most qualified human agent based on skills, workload, or priority.
Seamless Handoffs: Transfers full chat history and context to agents to avoid repetition.
Urgent Request Tagging: Flags time-sensitive issues (e.g., order cancellations, billing errors) for immediate attention.
Unified Analytics Dashboard
Centralized Insights: Track interactions across all channels in one interface.
Real-Time Metrics: Monitor response times, customer satisfaction (CSAT), inquiry volume, and agent performance.
Custom Reports: Export data for trend analysis or compliance audits.
Security & Compliance
Enterprise-Grade Encryption: Protects sensitive data (e.g., payment details, medical records).
Certifications: GDPR, HIPAA, PCI-DSS, and ISO 27001 compliant.
Access Controls: Role-based permissions and audit trails for secure team collaboration.
Scalable Automation
AI Training Tools: Continuously improve accuracy with feedback loops and machine learning.
Multi-Language Support: Serve global customers in 50+ languages.
Peak Load Handling: Manage surges in inquiries during holidays or promotions without delays.
Why Omnichannel Support Matters
72% of customers expect consistent service across all platforms (Salesforce).
89% of businesses using omnichannel strategies retain customers longer (Aberdeen Group).
68% of customers switch brands due to poor communication experiences (Microsoft).
VirtualEdge AI Delivers
No Channel Silos: Continue conversations seamlessly across platforms.
Brand Consistency: Maintain uniform tone, policies, and messaging.
Reduced Effort: Minimize customer frustration with single-touch resolutions.
How we address some common pain points
Fragmented communication: Unified dashboard consolidates all interactions, eliminating disjointed conversations.
Slow response times: AI resolves 60-80% of routine queries instantly, reducing average handle time by 50%.
Inconsistent information: Centralized knowledge base ensures accurate, up-to-date responses across all channels.
Missed sales opportunities: Proactive engagement via preferred channels boosts conversion rates by 25%.
High support costs: Automate repetitive tasks to cut operational expenses by 30-40%.
What's in it for you and your business?
✅90% Faster Response Times:
AI resolves common inquiries (e.g., tracking orders, booking appointments) in under 5 seconds.
✅40% Higher Customer Satisfaction:
Unified experiences increase Net Promoter Scores (NPS) and reduce churn.
✅30% Lower Operational Costs
Reduce agent workload by automating FAQs, appointment scheduling, and returns processing.
✅200% ROI in 6 Months - Boost revenue with cross-selling, faster issue resolution, and 24/7 availability.
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